Terms and Conditions

1. General provisions.
1.1. These Rules of the Sale and Purchase of Goods (hereinafter referred to as the ‘Rules’) are a binding legal document for the Parties, which sets out the rights, duties and liability of the Buyer and the Seller in relation to the purchase of goods by the Buyer in the e-shop.
1.2. The Seller reserves the right to change, amend or supplement the Rules at any time, taking into account the legal requirements. The Buyer shall be informed on the e-shop website. When the Buyer shops in the e-shop, the Rules in force at the time of placing the order shall apply.
1.3. The following are entitled to make purchases in the e-shop:
1.3.1. natural persons with legal capacity, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by court order; 1.3.2. minors between the ages of 14 and 18, only with the consent of their parents or guardians, unless they independently dispose of their income;
1.3.3. legal persons; 1.3.4. authorised representatives of all of the above.
1.4. By adopting the Rules, the Seller also warrants that, in accordance with Point 1.3 of the Rules, the Buyer is entitled to purchase the goods in the e-shop.
1.5. The contract between the Buyer and the Seller shall be deemed to have been concluded from the moment the Buyer, after having created a shopping cart in the e-shop, indicated the delivery address, chosen the payment method and read the Seller’s rules, clicks on the “Confirm Order” button (see Point 5 “Ordering, prices, payment procedure, time limits”).
1.6. Each contract concluded between the Buyer and the Seller shall be stored in the e-shop.

2. Protection of personal data.
2.1. The Buyer may order goods in the e-shop:
2.1.1. by registering in the e-shop, i.e. by entering the data requested in the registration form; 2.1.2. without registering in the e-shop.
2.2. When ordering goods by the methods provided for in Point 2.1 of the Rules, the Buyer shall specify the Buyer’s personal data necessary for the proper execution of the order in the relevant information fields provided by the Seller: name, surname, delivery address, telephone number and e-mail address.
2.3. By accepting these Rules, the Buyer agrees to the processing of the Buyer’s personal data as set out in Point 2.2 for the purposes of the sale of goods and services in the e-shop, the analysis of the Seller’s business operations, and direct marketing.
2.4. By consenting to the processing of the Buyer’s personal data for the purpose of the sale of goods and services in the Seller’s e-shop, the Buyer also consents to the sending of information communications, which are necessary to execute the order, to the e-mail address and telephone number provided by the Buyer.
2.5. By signing up with the e-shop and ordering goods, the Buyer undertakes to protect and not to disclose his/her login data to anyone.

3. The Buyer’s rights and obligations.
3.1. The Buyer shall have the right to purchase goods in the e-shop in accordance with the procedure set out in these Rules and in the other information sections of this e-shop.
3.2. The Buyer shall have the right to withdraw from the contract for the purchase and sale of goods with the e-shop by notifying the Seller thereof in writing (by email, indicating the item to be returned and the order number) no later than within 14 (fourteen) working days from the date of delivery of the item, except for cases where the contract cannot be withdrawn from in accordance with the laws of the Republic of Lithuania (e.g. in the case of a contract for the sale of hygiene products such as bed linen; see the information on the website of the Public Institution Consumer Centre at http://www.vartotojucentras.lt/istatymas.php?id=1038, “The specifics of the return and exchange of non-food goods”, Point 18).
3.3. The Buyer may exercise the right provided for in Point 3.2 of the Rules only if the item has not been damaged or substantially altered in appearance and has not been used.
3.4. The Buyer undertakes to accept the goods ordered and to pay the agreed price for them.
3.5. If the data provided by the Buyer in the registration form changes, the Buyer must update them immediately.
3.6. The Buyer undertakes not to communicate his/her login details to third parties. If the Buyer loses his/her login details, he/she must immediately notify the Seller thereof using the means of communication specified in the “Contacts” section.
3.7. By using the e-shop, the Buyer agrees to these Rules of the Sale and Purchase of Goods and undertakes to comply with them and not to violate the legislation of the Republic of Lithuania.

4. The Seller’s rights and obligations.
4.1. The Seller undertakes to provide all the conditions for the proper use of the e-shop services by the Buyer.
4.2. If the Buyer attempts to undermine the stability and security of the Seller’s operation of the e-shop or violates his/her obligations, the Seller shall have the right to immediately and without warning restrict or suspend the Buyer’s access to the e-shop or, in exceptional cases, to cancel the Buyer’s registration.
4.3. The Seller undertakes to respect the Buyer’s right to privacy with regard to the personal information belonging to the Buyer and indicated in the e-shop registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by the Buyer.

5. Ordering, prices, payment procedure, time limits.
5.1. The Buyer can make purchases in the e-shop 24/7.
5.2. The contract shall enter into force from the moment when the Buyer clicks on the “Confirm Order” button and upon receipt of the order the Seller confirms it by sending a confirmation email to the Buyer’s email address.
5.3. The prices for the goods in the e-shop and in the order are indicated in litas (LTL) , including VAT.
5.4. The Buyer shall pay for the goods in one of the following ways:
5.4.1. Payment by e-banking – a prepayment through the e-banking system used by the Buyer. In order to use this payment method, the Buyer must have signed an e-banking agreement with one of the banks listed below: SEB; Swedbank AB; DNB Nord; Parex; Ūkio bankas; Danske; Nordea . The Buyer shall transfer the money to the e-shop’s current account. In this case, liability for data security lies with the respective bank, since all monetary transactions take place in the e-banking system of the bank.
5.4.2. Payment by bank transfer – a prepayment where the Buyer prints out the order, goes to the nearest bank branch and transfers the money to the e-shop’s bank account.
5.5. The Buyer undertakes to pay for the goods immediately. Only upon receipt of payment for the goods shall the consignment be formed and the delivery period commence.

6. Delivery.
6.1. When selecting the delivery service at the time of ordering, the Buyer undertakes to specify the exact place of delivery of the goods.
6.2. The Buyer undertakes to accept the goods himself/herself. In the event that the Buyer is unable to accept delivery of the goods himself/herself and the goods are delivered to the address indicated, the Buyer shall have no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
6.3. The goods shall be delivered by the Seller or the Seller’s authorised representative (courier).
6.4. The Seller shall deliver the goods to the Buyer within the time limits specified in the descriptions of the goods. These time limits are provisional and do not apply in cases where the Seller’s warehouse does not have the required goods and the Buyer is informed of a shortage of the ordered goods. The Buyer also agrees that in exceptional cases the delivery of the goods may be delayed due to the unforeseen circumstances beyond the Seller’s control. In this case, the Seller undertakes to contact the Buyer immediately to agree on the terms of delivery.
6.5. In all cases, the Seller shall be exempt from liability for breach of the time limits for delivery of the goods if the goods are not delivered to the Buyer or are not delivered on time due to the Buyer’s fault or due to the circumstances beyond the Seller’s control.
6.6. The Buyer shall in all cases immediately inform the Seller if the consignment is delivered in crumpled or otherwise damaged packaging, contains goods that have not been ordered or contains the wrong quantity of goods, or if the item is incomplete.
6.7. In all cases, where the Buyer notices damage to the packaging at the time of delivery, the Buyer must make a note of such a damage on the delivery note provided by the courier or draw up a separate report in respect of such a damage. The Buyer must do so in the presence of the courier. Failure to do so shall exempt the Seller from liability to the Buyer in respect of any damage to the goods in relation to damage to the packaging not noted by the Buyer in the courier’s delivery note.

7. Product quality guarantees.
7.1. The details of each item sold in the e-shop are set out in the description of each item.
7.2. The Seller shall not be held liable for the fact that the colour, shape or other parameters of the goods in the e-shop may not correspond to the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.
7.3. Some of the goods sold by the Seller are covered by the manufacturer’s warranty. Warranty information and the applicable terms and conditions are set out in the manufacturer’s warranty enclosed with the goods. All other goods are subject to the guarantee provided under applicable national legislation (subject to the exceptions provided for).
7.4. If the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legislation shall apply.

8. Returns and exchanges.
8.1. The defects of the sold goods shall be eliminated, and the defective goods shall be replaced and returned in accordance with the Rules of Retail Trade approved by Resolution No. 697 of the Government of the Republic of Lithuania of 11 June 2001 (No. 738 of 22 July 2014, TAR, 28 July 2014, Doc. No. 10565, effective as of 29 July 2014) and the provisions of the Civil Code of the Republic of Lithuania. In all cases, money for returned goods shall only be credited to the payer’s bank account.
8.2. In order to return the item(s) pursuant to Point 8.1 of the Rules, the Buyer may do so within 14 (fourteen) working days from the date of delivery of the goods to the Buyer, by informing the Seller by the means of communication specified in the “Contacts” section, indicating the name of the returned item, the order number and the reasons for return.
8.3. The Buyer must comply with the following conditions when returning the goods:
8.3.1. The returned goods must be in their original packaging in good condition; 8.3.2. The goods must not be damaged by the Buyer; 8.3.3. The goods must be unused and of marketable appearance (labels intact, protective film intact, etc.) (this point does not apply in the case of returns of defective goods); 8.3.4. The returned goods must be complete as when the Buyer received them; 8.3.5. When returning the goods, the Buyer must present the document of purchase.
8.4. The Seller shall have the right not to accept the Buyer’s returns if the Buyer fails to comply with the return procedure set out in Point 8.3.
8.5. In the event of a return of the wrong goods and/or defective goods, the Seller undertakes to take back such goods and to replace them with similar suitable goods.
8.6. In the event that the Seller does not have suitable goods available for replacement, the Buyer shall be refunded the amount paid, excluding the delivery charge.
8.7. The Buyer shall bear the costs of delivery and return of the goods, except in the case of return of defective goods, in which case the costs of delivery and return shall be borne by the Seller. The Buyer shall pay the delivery and return costs and the Seller shall refund to the Buyer the delivery and return costs and the amount paid for the goods if the Seller is convinced that the goods have been returned because their quality is inadequate.

9. The Buyer’s and the Seller’s liability.
9.1. The Buyer shall be fully liable for the accuracy of the personal data provided by the Buyer. If the Buyer fails to provide accurate personal data in the registration form, the Seller shall not be liable for the consequences thereof and shall be entitled to claim direct damages from the Buyer.
9.2. The Buyer shall be liable for the actions carried out using this e-shop.
9.3. Once registered, the Buyer shall be liable for the communication of his/her login data to third parties. If a third party uses the services provided by the e-shop by logging into the e-shop using the Buyer’s login data, the Seller shall consider this person as the Buyer.
9.4. The Seller shall be exempt from any liability in cases where the loss is caused by the Buyer’s failure to read these Rules, ignoring the Seller’s recommendations and the Buyer’s obligations, even though the Buyer has been provided with the opportunity to do so.
9.5. If the Seller’s e-shop contains links to the websites of other companies, institutions, organisations or persons, the Seller shall not be liable for the information contained therein or the activities carried out therein and shall not maintain or control such webpages or represent such companies and persons.
9.6. The Buyer who believes that his/her rights have been infringed shall have the right to contact the Seller in writing no later than within 3 months from the date of the infringement and to set out his/her claims. The Seller shall examine the request within 14 days at the latest and provide a detailed reasoned written response. If the dispute cannot be resolved, the Buyer shall have the right to apply to the State Consumer Rights Protection Authority at Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt, or to defend his/her rights in any other manner prescribed by law.

10. Marketing and information.
10.1. The Seller may, at its discretion, initiate various promotions in the e-shop.
10.2. The Seller shall be entitled to unilaterally, without prior notice, modify the terms and conditions of promotions, as well as to cancel them. Any modification or cancellation of the terms and conditions of promotions shall only be effective prospectively, i.e. from the moment of their execution.
10.3. The Seller shall send all notifications by the means of communication indicated in the Buyer’s registration form.
10.4. The Buyer shall address all notifications and queries to the telephone numbers and e-mail addresses indicated in the “Contacts” section of the Seller’s e-shop.
10.5. The Seller shall not be liable if the Buyer does not receive the information or confirmation messages sent due to disruptions in the networks of the Internet connection or e-mail service providers.
10.6. Requests or complaints may be submitted and disputes arising between the Parties in relation to the goods purchased online from a Seller based in the EU may be resolved by the Buyer via the electronic consumer dispute resolution platform at http://ec.europa.eu/odr.

11. Final provisions.
11.1. These Rules of the Sale and Purchase of Goods have been drawn up in accordance with the laws and legal acts of the Republic of Lithuania.
11.2. All disagreements arising out of the performance of these Rules shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.